Last updated: 14 July 2026

On Country Care respects the privacy of the children, young people, families, referral partners and community members we work with.

This Privacy Policy explains how On Country Care collects, uses, handles and protects personal information submitted through our website, contact forms and referral upload forms.

Who we are

On Country Care is based in Casino, NSW, supporting children, young people and families across the Northern Rivers, New South Wales.

Our website address is:
https://oncountrycarensw.com.au

Information we collect

On Country Care may collect personal information when you contact us, submit an enquiry, make a referral enquiry or upload supporting referral documents through our website.

This may include:

Referrer name
Organisation or agency details
Role or position
Email address
Phone number
Messages or enquiry details
Uploaded referral documents

Uploaded referral documents may contain personal or sensitive information about children, young people, parents, carers, family members or other relevant people.

This may include information about family circumstances, health and wellbeing, housing, domestic and family violence, child protection involvement, court matters, cultural information or other complex support needs.

Why we collect information

On Country Care collects information to:

Respond to enquiries
Review referral enquiries
Communicate with referral partners and service providers
Coordinate support for children, young people and families
Provide family-focused support services
Maintain records relating to referrals and service enquiries
Meet legal, safety, professional or reporting obligations
Support the safety, welfare and wellbeing of children and young people

Referral documents and authority to share

On Country Care accepts formal referral information from the Department of Communities and Justice, community organisations, agencies and approved service partners.

If you submit referral information or upload supporting documents, you must only provide information that you are authorised to share with On Country Care.

By submitting referral information through our website, you confirm that you have authority to share the information for the purpose of referral assessment, service enquiry or support coordination.

How information may be used or shared

Information submitted to On Country Care may be reviewed by Tammy and authorised members of the On Country Care team.

Where appropriate, information may be used or shared to:

Assess a referral enquiry
Coordinate support with referral partners or service providers
Provide support to children, young people and families
Communicate with the Department of Communities and Justice or other relevant agencies
Support safety, welfare or wellbeing concerns
Meet legal, professional or reporting obligations

On Country Care does not sell personal information.

Protecting personal information

On Country Care takes reasonable steps to protect personal and sensitive information from misuse, interference, loss, unauthorised access, modification or disclosure.

Referral documents submitted through the website are handled confidentially and are not publicly stored or displayed on this website.

On Country Care’s website is hosted on an Australian-based server.

Access to referral information is limited to Tammy and authorised members of the On Country Care team who need the information for referral assessment, support coordination or service delivery.

Website forms and uploads

Information submitted through website forms may be sent to On Country Care by email for the purpose of responding to enquiries, reviewing referrals and coordinating support.

Please do not submit information that is not relevant to the enquiry or referral.

Website security

On Country Care uses reasonable website security measures to help protect information submitted through our website.

These may include secure website connection, restricted website access, spam and bot protection, file type restrictions and other security measures designed to reduce unauthorised access or misuse.

Cookies and website data

On Country Care’s website uses essential cookies and limited technical data required for the website to function correctly, protect online forms, reduce spam and support website security.

This may include information such as IP address, browser information, security logs or form activity where needed for security, spam prevention or technical website operation.

On Country Care does not currently use website analytics, advertising pixels, remarketing tools or marketing tracking cookies.

You can manage or disable cookies through your browser settings. Some essential website functions may not work correctly if essential cookies or security features are blocked.

Third-party services

Our website may use trusted third-party services for website hosting, form handling, spam protection, security, analytics or email delivery.

These services may process limited information necessary to provide their service, such as IP address, browser information, form submission details or security-related data.

Access and correction

You may contact On Country Care to ask about personal information held about you, or to request that information be corrected.

Access may be subject to legal, safety, privacy or child protection considerations.

Privacy enquiries

For privacy questions or concerns, please contact On Country Care.

Email: Coming Soon
Phone: Coming Soon
Location: Casino, NSW

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes in our services, website or legal obligations.